Contact Us

Our support team is available around the clock — via live chat, email, or our comprehensive help centre.

Live Chat

Instant help 24/7. Average response time: under 90 seconds. Click the chat icon in the bottom-right corner.

Email

Write to us at [email protected]. We respond within 4 hours.

Help Centre

FAQs about deposits, withdrawals, bonuses and account settings — answers available instantly.

Frequently Asked Questions

How do I make a deposit?

Log in to your account and click "Deposit". Choose your preferred payment method (PayPal, Visa Debit, Mastercard, Skrill, Neteller, Apple Pay, Trustly or Paysafecard), enter the amount and confirm. Deposits are typically credited instantly. The minimum deposit is £10.

How long do withdrawals take?

PayPal and e-wallet withdrawals are processed within 24 hours. Bank transfers and card withdrawals may take 2–5 business days. Your first withdrawal requires identity verification (KYC) which may add up to 48 hours on initial processing.

How do I activate my welcome bonus?

The welcome bonus of 100% up to £500 + 200 free spins is automatically credited on your first deposit of £10 or more. Free spins are credited in batches of 40 per day over 5 days. Wagering requirements are 35x (bonus + deposit). Full terms are on our promotions page.

Can I temporarily close my account?

Yes. In the "Responsible Gambling" section of your account settings, you can set deposit limits, activate a cooling-off period (24 hours to 6 weeks), or self-exclude permanently via GamStop — the UK national self-exclusion scheme.

What documents are needed for verification?

For identity verification we require: a valid photo ID (passport or driving licence), proof of address (utility bill or bank statement, no older than 3 months), and if applicable, proof of your payment method. Upload documents directly via your account dashboard.

Availability

Our customer support team operates 24 hours a day, 7 days a week. Support is available in English. For complex enquiries, we will escalate your case to our specialist team who will respond within 24 hours.

Complaints

If you are dissatisfied with our service, you can submit a formal complaint to [email protected]. We acknowledge receipt within 24 hours and aim to resolve all complaints within 8 weeks. If you are not satisfied with the outcome, you may refer the matter to an independent Alternative Dispute Resolution (ADR) provider. Details are available upon request or from the UK Gambling Commission website.