Complaints Procedure

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We are committed to resolving complaints as quickly as possible. In the event you are unhappy with our services and wish to make a complaint, please follow the appropriate procedure.

We will acknowledge receipt of the complaint within three working days and we will respond to your complaint in full within eight weeks. If we require any further information from you while we investigate your complaint, we will contact you. 

If your complaint is complex and will take longer than 8 weeks to investigate then we will keep you updated of the progress while we investigate.

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It's possible that ALL unaffordable debt could be written off. We will call you for free, confidential information.